Privacy Policy

1. Who We Are

This Privacy Policy explains how yuzuki.win ("we," "us," "our") collects, uses, and shares information about you when you visit https://yuzuki.win (the "Site"), create an account, or buy our products. It applies together with our Terms of Service. If you do not agree with this policy, please do not use the Site.

For privacy questions or requests, contact us at [privacy email].

2. Information We Collect

Information you give us

Account details: email address, username, and password (stored in hashed form).
Order details: the products you buy, order history, and license keys issued to you.
Support messages: anything you send us when you contact support, including attachments.
Payment details: payment is handled by third-party processors. We receive confirmation of payment, the payment method type, and limited details such as the last four digits of a card, but we do not store your full card number.

Information collected automatically

Device and log data: IP address, browser type, operating system, pages visited, referring page, and timestamps.
License and device identifiers: to enforce licenses and prevent account sharing or resale, our products may collect or generate a hardware or device identifier and your license key when you activate or run a product.
Cookies and similar technologies: see Section 7.

We do not knowingly collect special categories of sensitive personal information, and we ask that you do not send us any.

3. How We Use Information

We use your information to:

Create and manage your account and deliver the products you buy.
Process payments, prevent fraud, and handle refunds and chargebacks.
Activate, validate, and enforce licenses, including detecting shared or resold keys.
Provide customer support and send service messages such as receipts, updates, and security notices.
Keep the Site and our products secure and working, and fix bugs.
Understand how the Site is used so we can improve it.
Comply with legal obligations and enforce our Terms.
Send marketing emails if you opted in. You can opt out at any time.

Where the law requires a legal basis for processing, we rely on performing our contract with you, our legitimate interests (such as security, fraud prevention, and improving our service), your consent where you give it, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We share it only in these situations:

Service providers: companies that help us run the Site, such as payment processors ([processor names]), hosting and infrastructure ([provider]), email delivery ([provider]), analytics ([provider]), and support tools ([provider]). They may only use your information to provide services to us.
Legal and safety: where required by law, court order, or a valid government request, or where needed to protect our rights, our users, or the security of the Site.
Business changes: if we are involved in a merger, sale, or transfer of assets, your information may be transferred as part of that deal, and we will tell you if its use changes materially.
With your consent or at your direction.

5. Data Retention

We keep your information for as long as your account is active and as needed to provide our services. After that, we keep certain records for as long as needed to meet legal, tax, accounting, and fraud-prevention requirements, resolve disputes, and enforce our Terms. Typical periods are:

Account data: until you ask us to delete your account, plus [number] days.
Order and payment records: [number] years.
Server logs: [number] days.
Support messages: [number] months after the issue is closed.

When we no longer need information, we delete or anonymize it.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep your license keys private. If we learn of a data breach affecting you, we will notify you as required by law.

7. Cookies and Similar Technologies

We use cookies and similar tools to:

Keep you signed in and remember basic preferences (essential).
Measure usage of the Site through analytics, [if applicable].
Support fraud prevention and payments through our payment processors.

You can block or delete cookies in your browser settings, though parts of the Site may stop working properly. [If you use non-essential cookies, add a consent banner and link to your cookie settings here.]

8. Your Rights and Choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate information.
Delete your information.
Receive a portable copy of your information.
Object to or restrict certain processing.
Withdraw consent where we rely on it.
Opt out of marketing emails at any time using the unsubscribe link or by contacting us.

To make a request, email [privacy email]. We may need to verify your identity first, and we may decline requests where the law allows, for example where we must keep records for legal reasons. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority.

Residents of California and similar states: we do not sell personal information or share it for cross-context behavioral advertising [confirm this matches your setup]. You may request to know, delete, or correct your information as described above, and we will not discriminate against you for exercising your rights.

9. International Transfers

We and our service providers may process your information in countries other than where you live, including [country]. Where required, we use appropriate safeguards for these transfers, such as standard contractual clauses.

10. Children

Our Site and products are not for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us personal information, contact us at [privacy email] and we will delete it.

11. Third-Party Links

The Site may link to third-party websites, such as payment pages, game platforms, or community servers. We are not responsible for their privacy practices, so please read their policies.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above and, for material changes, notify you by email or with a notice on the Site. Continued use of the Site after changes take effect means you accept the updated policy.